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Cassie Parks

"Some people would say starting their own business from scratch and building it up to a comfortable income is the hardest part. However, many realize that doubling their business is the bigger task and often wonder how they can accomplish this while still enjoying their life. After all, there are only 24 hours in a day! When business owners already feel too busy to find and serve more clients, it can seem impossible to double their business without duplicating themselves. Even after coming up with numerous options, and getting opinions from others, sometimes nothing seems to feel good because every solution requires more of their time and energy that is currently at a premium. In Double your business, entrpreneurs will find the path to doubling their business without doubling their hours"--Page [4] of cover.

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Robert H. Frank, Philip J. Cook

In this book, two distinguished economists draw attention to an important and disturbing new trend that has dramatically transformed our economy in the last two decades: the spread of "winner-take-all" markets, where more and more people compete for ever fewer and bigger prizes. Such markets, where tiny differences in performance translate into huge differences in reward, have long been the hallmark of the performing arts and professional sports, where increasingly sophisticated recording technologies and the global reach of television have enabled millions to listen to and watch only "star" artists and athletes, leaving nothing for the also-rans. In recent years, however, winner-take-all markets have reached into virtually every part of the nation's economic life, spreading into such businesses as fashion, investment banking, and media; into professions like law and medicine; into higher education; and, increasingly, into management itself. While not for a moment denying that consumers have sometimes benefited - nobody has to listen to a second-rate soprano when virtually everyone can afford recordings of first-rate singers - Frank and Cook argue persuasively that, on balance, the result has been disastrous. They show how winner-take-all markets have dramatically widened the gap between rich and poor by concentrating all rewards among just a small handful of winners, and how they have lured some of our most talented individuals into socially unproductive and sometimes even destructive pursuits. Finally, in their relentless stress on winners - the bestselling novel, the blockbuster film, and so on - winner-take-all markets have diluted our culture in ways that many people find deeply disturbing.

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Joseph A. Michelli

Discover the secrets of world-class leadership!When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as:Understanding the ever-evolving needs of customersEmpowering employees by treating them with the utmost respectAnticipating customers' unexpressed needs and concernsDeveloping and conducting an unsurpassed training regimenSharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them.The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.

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Dan Ward

A military expert presents a practical and entertaining framework for pursuing fast, yet frugal, innovation that is filled with strategic concepts, actionable principles, and valuable tools.