Getting Good Government

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David Osborne and Peter Plastrik

If you want to help your city save more than $100 million without cutting service levels, as Indianapolis did; if you need to do more with half the staff, as New Zealand's state-owned enterprises did; if you want to double the effectiveness of your organization, as the U.S. Tactical Air Command did - read this book. In the pages of Banishing Bureaucracy, David Osborne, coauthor of the New York Times bestseller Reinventing Government, and Peter Plastrik, one of the most respected innovators to come out of state government in the past decade, provide a road map by which reinventors and political thinkers of all persuasions can actually make "reinvention" work. Reinvention is not just another word for reform, nor is it synonymous with downsizing, or privatization, or simply cutting waste and fraud. It is about something much deeper, something tantamount to changing the very "DNA" of public organizations so that they habitually innovate, continually improving their performance without having to be pushed from outside. It is about building an entrepreneurially minded public sector with a built-in drive to improve - what some would call a self-renewing system.

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Richard J. Evans

This book, which was first published in 1988, deals with the neglected history of the lowest layers of German society, of marginal, outcast and deviant groups such as arsonists, witches, bandits, infanticides, poachers, murderers, prostitutes, vagrants and thieves, from the end of the thirteenth century to the middle of the twentieth. This book is ideal for students of history, particularly the German history.

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Lawrence Epstein and Arthur H. Feiner

"Countertransference was at one time considered a hindrance to therapy that fortunately occurred very rarely. This book documents the vast change that has taken place in recent years: countertransference is now seen as an inevitable factor in treatment, a useful tool in the therapeutic process, and a component of the therapist's every intervention. Therapists are approaching a consensus in accepting their own humanness and in taking responsiblity for their unconscious processes in the treatment situation. The chapters in this book examine the various aspects of countertransference and develop the role these have come to play in each author's current work with patients. To this end the volume is replete with clinical examples." -- inside book cover

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Gaby Vargas

Provides advice for women, based on the author's experiences and knowledge of Mexican women, about balancing relationships, work, family life, health, and personal development.