Nouveau riche

Sample

Steve and Megumi Biddle

Provides instructions for ten base folds and numerous variations to create traditional and contemporary origami models, including animals, flowers, toys, boxes, and decorations.

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P. Inman

"P. Inman radically fractures the conventions of language in order to build everything up again from a more elemental level. In per se, the composers Luigi Nono, Morton Feldman, Hans Lachenmann provide musical structure for his jazz-inflected words in motion. The book lives in the tension between the free, multidirectional movement of words and the highly orgazined macro-structures."--Publisher's website.

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Bob E. Hayes

This second edition provides detailed information about how to construct, evaluate, and use questionnaires. New to this edition is a chapter on sampling methods, which includes different methods of sampling as well as how to determine an appropriate sample size for reliable results. The author has updated the chapter on reliability and validity to provide more information about other forms of reliability. He also includes a chapter devoted to presenting examples on real customer satisfaction measures and how they can be used. These additions help make this new edition a valuable resource for anyone involved with measuring customer satisfaction. Other topics covered are guidelines for developing questionnaires, the concept of quality, methods to increase response rates, sampling error, and two methods of determining important service or product characteristics as perceived by the customer.

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Ellen Stoll Walsh

When two hamsters find a feather on the beach, they set out to find the seagull that lost it, meeting new friends and overcoming obstacles as they go.