Transportation, Traffic Safety and Health

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David Batten, John Casti, Roland Thord

This book presents the latest information on both the theory and applications of networks, especially from the fields of transportation and communication, economics and human knowledge handling. It demonstrates that networks are of broad interest and that networks analysis from different disciplines offer unifying insight. Special attention is paid to networks in the ever increasing integration of Europe. Another point of focus is upon combinatorial aspects and the interactive effects between different networks, often known as synergetics.

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Nathan H. Gartner, Gennaro Improta

This book provides recent research results on the most pertinent subjects for the development and the design of intelligent transportation systems and advanced transport telematics, including the following topics: dynamic traffic assignment models, dynamic route guidance methods, urban traffic management and control strategies, advanced traveller information systems, methods for congestion prediction and congestion pricing, queueing systems, etc. The book will be of particular interest to scientists, engineers and researchers that are involved in the development and application of advanced transportation technologies.

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Alireza Faed

This thesis addresses the issue of customer complaints in the context of Customer Relationship Management (CRM). Following a comprehensive survey of the current literature on CRM, it describes the development of a new intelligent CRM (I-CRM) framework, which integrates in a single approach different innovative analytical methods. Unlike conventional approaches, this new methodology can handle customer complaints with respect to different variables, thus allowing organizations to find their key customers and key complaints, and to address and provide solutions for their major complaints, hence promoting business development. The thesis also describes the successful application of the method to a real-world case: the virtually immeasurable number of complaints from truck drivers at the port city Fremantle in Western Australia.

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Peter Brucker

Besides scheduling problems for single and parallel machines and shop scheduling problems the book covers advanced models involving due-dates, sequence dependent changeover times and batching. Also multiprocessor task scheduling and problems with multipurpose machines are discussed. The methods used to solve these problems are linear programming, dynamic programming, branch-and-bound algorithms, and local search heuristics. Complexity results for the different classes of deterministic scheduling problems are summarized. In the third edition of the book the complexity status of the different classes of scheduling problems is updated and corresponding references are added. New polynomial algorithms for single machine problems with release times and constant processing times are added.