Crucial Conversations: Tools for Talking When Stakes Are High

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Marshall B. Rosenberg, PhD

An enlighting look at how peaceful communication can create compassionate connections with family, friends, and other acquaintances, this book uses stories, examples, and sample dialogues to provide solutions to communication problems both at home and in the workplace. Guidance is provided on identifying and articulating feelings and needs, expressing anger fully, and exploring the power of empathy in order to speak honestly without creating hostility, break patterns of thinking that lead to anger and depression, and communicate compassionately. These nonviolent communication skills are fully explained and can be applied to personal, professional, and political differences. Included in the new edition is information on how to compassionately connect with oneself.

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David H. Lewis and G. Riley Mills

"Tap into the powerful techniques of professional actors and great communicators The Pin Drop Principle is a step-by-step master class for anyone wishing to become a more confident and credible communicator. Lewis and Mills believe all business professionals ought to deliver their message in such an engaging way that one could literally hear a pin drop when they speak. The secret to doing so comes from an unusual world: professional acting. By activating "objective" and "intention"--the main tools of actors (and great communicators)--business people can give their messages meaning and relevance, so the recipients walk away knowing why the message is important and what is in it for them. Empowers business professionals with performance-based delivery techniques--from storytelling to vocal dynamics--essential to becoming a great communicator Written for anyone wishing to engage listeners, establish instant credibility, influence key decision makers, and create a positive lasting impression Based on the Pinnacle Method, one of the most popular and groundbreaking communication skills training methods The Pin Drop Principle is an accessible resource for anyone who routinely needs to present ideas to large or small groups, convey feedback effectively, conduct difficult conversations, and persuade others"--

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Beth Bonniwell Haslett, Wendy Samter

Children Communicating: The First 5 Years is the first volume to integrate diverse bodies of research, enabling readers to garner further insights into the development of human communication. Beth Bonniwell Haslett and Wendy Samter examine how nonverbal communication, language, and cognition are integrated in a growing child's everyday interaction. Key principles and practices for parents or adults interested in child development are derived from a variety of fields including developmental and social psychology, sociolinguistics, psycholinguistics, and communication. Useful to students and scholars alike, this book provides a comprehensive overview of the various components of human communicative development and its significance for the child's cognitive and emotional growth.

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David Cottrell

Prologue - drivers and passengers; keep the main thing the main thing; escape from management land; the "do right" rule; hire tough; do less or work faster; buckets and dippers; enter the learning zone - Epilogue.