by Herta A. Murphy, Herbert W. Hildebrandt (1991)
This text now includes a prologue on the high-technology office of today and tomorrow, including international and intercultural examples. Over 400 business examples show how and how not to express ideas, and there are over 300 end-of-chapter exercises and problems, including detailed cases. There is a greatly enlarged chapter on global communications to show how international and intercultural communications affect business, and new boxed examples of written communication throughout the text. Coverage of new technology, employment-related communication topics, business reports, and oral communications has also been expanded.
Eugène Houde
Ce que les employés doivent faire pour "diriger efficacement" leur patron, tout en ne perdant pas de vue les objectifs de l'entreprise. L'auteur privilégie l'approche émotivo-rationnelle mise au point par Lucien Auger.
Bruce Tulgan
"Explains how to master the fundamental practice of effective management. Shows managers how to tailor conversations to solve specific problems, and teaches specific approaches to challenges like bad attitudes, friction and conflict, and low performers"--
Bob Hancox, Russell Hunter & Kristann Boudreau
"Could the secret to heightened engagement and increasing bottom line results begin with the quality of your conversations as a leader? This practical book is for busy managers who are looking for more effective ways to get work done through their team members. It's for managers who want to improve their direct reports' performance and ability to generate business results. It's for managers who want to help their people become engaged, focused and productive. It's for managers who realize that they spend most of their day communicating and want to create conversations that have a bigger impact."--Publisher description.
Robert V. Keteyian
Do You Know What I Mean? -Discovering Your Personal Communication Style offers a dynamic and groundbreaking approach to successful interpersonal communication. The communication styles framework pioneered by Bob Keteyian is a practical and powerful tool for: couples seeking deeper understanding and connection; parents managing complex, challenging behaviors; executives aiming to improve leadership skills; management groups needing greater collaboration. This book takes you on a journey similar to what Bob offers in his consultations, workshops and training sessions. Part 1 defines the seven communication components, illuminated by numerous real life examples and offers rich communication tips in each chapter. Part 2, the workbook, helps you discover your own communication style and gives you the tools for effective communication, problem-solving, and relational harmony. Following the workbook is a special section on "Basic and Necessary Communication Skills" in a very user friendly format. Learning about communication styles opens a pathway to mutual understanding and respect for individual differences. The result is greater connection, clarity, and collaboration in all relationships.