What is total quality control?
Kaoru Ishikawa
Describes the Japanese approach to quality control, explains how quality circles work, and discusses applications in subcontracting and marketing.

by Thomas M. Cappels (1999)
One of the greatest challenges that companies face today and in the future is how to focus their business on producing high-quality products while achieving the bottom-line performance that shareholders and the investment community demand. This book tackles the challenge head on with the introduction of a new management science called Financially Focused Quality (FFQ), which was developed to enable the effective application of the quality concepts of today and tomorrow to any business for substantial improvements in both productivity and the bottom line. Companies using FFQ have already documented millions of dollars in savings.
Kaoru Ishikawa
Describes the Japanese approach to quality control, explains how quality circles work, and discusses applications in subcontracting and marketing.
Alan Gillies
The development of high-quality software is an issue of great and growing importance throughout the software industry. This book introduces software quality in a clear, accessible manner, bridging the gap between software engineering and software management. Software Quality is written in two principle parts. The first part describes the concept of quality and the way in which it can be applied to software, with descriptions of the techniques employed in software quality assurance. The second part shows how these techniques can be used and discusses the standards involved. It also includes a case study of a company's experience in the development of quality issues, from product failure through to the introduction of structured systems, design methods and consideration of standards accreditation. A final section looks forward to the future of the subject. This book is unique in dealing with both the theory of quality management and its application in software development. The latest information on standards has been included. All those professionally involved with developing high-quality software will find this book invaluable.
Vincent K. Omachonu, Joel E. Ross
"This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations." "This book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment."--BOOK JACKET.
Douglas C. Montgomery
"With this text, you'll learn how to apply state-of-the-art techniques for statistical process monitoring and control, design experiments for process characterization and optimization, conduct process robustness studies, and implement quality management techniques such as the six-sigma approach." "Fully updated and revised, this Fifth Edition features more fully integrated coverage of Minitab, new homework problems, new and more modern examples, and more."--BOOK JACKET.