What is total quality control?

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Douglas C. Montgomery

"With this text, you'll learn how to apply state-of-the-art techniques for statistical process monitoring and control, design experiments for process characterization and optimization, conduct process robustness studies, and implement quality management techniques such as the six-sigma approach." "Fully updated and revised, this Fifth Edition features more fully integrated coverage of Minitab, new homework problems, new and more modern examples, and more."--BOOK JACKET.

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Joel E. Ross

"Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces. Since the publication of the first and second editions of this book, interest in and acceptance of TQM has continued to accelerate around the world. This edition has been thoroughly revised, updated and expanded. Some of the changes are:A new chapter on the emerging Theory of ConstraintsExpanded treatment of Process ManagementEleven new readingsTen new casesChapter examples of TQM at 12 Baldrige winning organizationsEnd of chapter recommendations for further readingRevised and updated textual materialThe Varifilm case is retained as a comprehensive study that illustrates good and not so good practices. Each chapter contains an exercise which provides the reader with an opportunity to apply TQM principles to the practices illustrated in each case. Based on sound principles, this practical book is an excellent text for organizational development programs aimed at practitioners responsible for developing and implementing TQM programs in their own service or manufacturing organizations."--Provided by publisher

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Vincent K. Omachonu, Joel E. Ross

"This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations." "This book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment."--BOOK JACKET.

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John P. Kotter

Kotter presents detailed accounts of how senior and middle managers in 11 major corporations, in close concert with colleagues and subordinates, were able to create a leadership process that put into action hundreds of commonsense ideas and procedures that, in combination with competent management, produced extraordinary results.