Hiring the best

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Mary Albright, Clay Carr

Now there's a comprehensive, instant-answer guide to avoiding over 100 of the most common mistakes made by managers that no business course ever told you about - until now. This valuable career-enhancing guide details where the pitfalls lie, so you can avoid them more easily, as well as how to recover from a mistake quickly and prevent it from happening again. You'll discover how to avoid such management blunders as not having clear objectives, delegating the wrong jobs, being defensive to criticism, ignoring office politics, taking on risky projects with little payoff, solving performance problems with new technology, getting caught up in the rumor mill, letting other managers steal away your staff, and much more!

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Todd A. Conkright, MA, CPT

In order for your company to achieve its goals, you need the right people in the right places, motivated to achieve success. Once you have the right talent, they need something from you - consistent, inspired, and effective leadership. While this sounds like common knowledge, many businesses run below standards they once held high for themselves because of inconsistent leadership, lack of accountability, and poor customer service. Learn how to grow your business and ensure your employees are performing their best by: 1) Defining your staffing needs; 2) Knowing what metrics and results to measure; 3) Coaching for maximum performance; 4) Providing positive discipline.

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Jeremy M. Wilson, Clifford A. Grammich

A summary of the presentations, discussions, and opinions offered by panelists at a National Summit on Police Recruitment and Retention in the Contemporary Urban Environment held at RAND in June 2008. Topics examined include changing police workforce issues, strategies being employed, lessons that could be learned from other organizations such as the military, and in-depth analyses of police recruiting and retention in selected cities.

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Sarah Wakefield

Discussing best practices for designing and facilitating software training, this Infoline offers great tips for motivating your learners, increasing interactivity during training, and creating high quality documentation that learners will use back on the job. --