Linear Systems and Optimal Control

Sample

Alireza Faed

This thesis addresses the issue of customer complaints in the context of Customer Relationship Management (CRM). Following a comprehensive survey of the current literature on CRM, it describes the development of a new intelligent CRM (I-CRM) framework, which integrates in a single approach different innovative analytical methods. Unlike conventional approaches, this new methodology can handle customer complaints with respect to different variables, thus allowing organizations to find their key customers and key complaints, and to address and provide solutions for their major complaints, hence promoting business development. The thesis also describes the successful application of the method to a real-world case: the virtually immeasurable number of complaints from truck drivers at the port city Fremantle in Western Australia.

Sample

Barbara A. Cherry

The Crisis in Telecommunications Carrier Liability addresses the important public policy issues underlying liability rules for common carriers in the context of telephone companies. These public policy concerns must be evaluated for their compatibility in achieving other public policy objectives, such as universal service, imposed on the telecommunications industry under the Telecommunications Act of 1996. This book offers the industry and policymakers, as well as those hoping to influence the public policy process, both the means and recommendations for designing more appropriate liability rules in order to achieve the numerous social objectives for the telecommunications industry.

Sample

David Batten, John Casti, Roland Thord

This book presents the latest information on both the theory and applications of networks, especially from the fields of transportation and communication, economics and human knowledge handling. It demonstrates that networks are of broad interest and that networks analysis from different disciplines offer unifying insight. Special attention is paid to networks in the ever increasing integration of Europe. Another point of focus is upon combinatorial aspects and the interactive effects between different networks, often known as synergetics.

Sample

Hans Holst, Åke Nygren, Roland Thord

The modern society is to a great extent characterized by a tremendous growth in transportation. The freedom to move is a central and fundamental human value. Transportation together with communication are the most important factors for increasing the level of mobility and human interaction. As mobility has increased an associated growth in health problems has been witnessed. The number of fatalities and serious injuries caused by road traffic is unacceptable. Great efforts have been made to reduce these figures and a downward trend has been visible in most countries. Still, a lot remains to be done. This collection of contributions by scientists and administrators presents some of the latest findings in the area of mobility and its relation to medical treatment, rehabilitation, public health and prevention.