Quality

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Joel E. Ross

"Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces. Since the publication of the first and second editions of this book, interest in and acceptance of TQM has continued to accelerate around the world. This edition has been thoroughly revised, updated and expanded. Some of the changes are:A new chapter on the emerging Theory of ConstraintsExpanded treatment of Process ManagementEleven new readingsTen new casesChapter examples of TQM at 12 Baldrige winning organizationsEnd of chapter recommendations for further readingRevised and updated textual materialThe Varifilm case is retained as a comprehensive study that illustrates good and not so good practices. Each chapter contains an exercise which provides the reader with an opportunity to apply TQM principles to the practices illustrated in each case. Based on sound principles, this practical book is an excellent text for organizational development programs aimed at practitioners responsible for developing and implementing TQM programs in their own service or manufacturing organizations."--Provided by publisher

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John T. Willig

Many of the best and most successful companies are no longer content to do the minimum required to achieve compliance with environmental regulations. Instead, a new standard of environmental excellence has arisen. A high-quality environmental system is now seen both as a means to regulatory compliance and as a very cost-effective way of increasing the efficiency and effectiveness of operations in general. In this way, the environmental audit often serves as a significant driver for improvement within the overall management system. Auditing for Environmental Quality Leadership details these new techniques and practices in environmental auditing and shows how their place in a Total Quality Environmental Management System can help companies achieve environmental excellence and a competitive advantage.

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Martin Kenney, Richard Florida

"How can it be that Japanese "transplant" manufacturers are succeeding on U.S. soil, where American companies have failed? Beyond Mass Production provides the first inside look at the Japanese automobile, steel, and rubber companies that are transforming America's industrial heartland. It takes the reader inside the factories, unveiling the methods and techniques Japanese companies use to produce world-class products in America with American workers." "The key, the authors argue, lies in the whole new model of organizing work and production that first emerged in Japan and is now being transferred to the United States. This new system harnesses the intellectual capabilities of all workers, from the Research and Development laboratory to the factory floor, as a source of innovation and productivity improvement. It results in a powerful integration of intellectual and physical labor that will forever transform the way work is done." "Based upon more than five years of detailed research including field studies of dozens of factories, hundreds of personal interviews, and comprehensive surveys of industrial sectors, this book offers compelling evidence of the emergence and transfer of the new system in both the traditional and heavy industries and in the new industries of high-technology age." "Beyond Mass Production offers a powerful and realistic theory of the new face of capitalism as a synthesis of intellectual and physical labor - a melding of innovation and production. In doing so, the authors go far beyond the existing theories of "post-industrialism," "post-fordism," and "flexibility."" "With a wealth of new data, maps, and straightforward examples of the kinds of changes taking place, this book provides an important new perspective for all those interested in Japanese business, industrial competitiveness, foreign direct investment, new work practices, industrial relations, and regional change."--BOOK JACKET.

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Marilyn R. Zuckerman and Lewis J. Hatala

It's still true - in America anything is possible. Now you can discover the hidden secrets of American quality. Learn what motivates Americans to act the way they do. Learn what motivates them to do the impossible. In this new and exciting book, you will learn the results of the landmark AT & T quality archetype study that changes much of the conventional wisdom about the human side of quality. Incredibly American explores the cultural roots of quality, the key to understanding fully what people do and why. The case studies and dozens of ideas for action will help you integrate this fresh approach with your current efforts in ways that stimulate and encourage all to reach for their full potential.