Total quality management

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Henry Petroski

This book explores the nature of engineering and technology through case studies of familiar objects, from paper clips and aluminum cans to airplanes and modern high-rise buildings. These real-world artifacts (some of which I have written about before) are approached here from a perspective designed to illuminate different facets of the engineering enterprise -- design, analysis, failure, economics, aesthetics, communications, politics, and quality control, to name but a few. The case studies also touch on a variety of engineering fields, including aeronautical, civil, computer, electrical, environmental, manufacturing, mechanical, and structural engineering. - Preface.

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Judith Renner, Alexander Spencer

"Reconciliation after Terrorism brings together scholars from the hitherto disparate fields of terrorism and reconciliation studies, in order to examine whether reconciliation is a possible strategy for dealing with and ending a terrorist conflict. Although terrorist activities often play a role in situations of conflict and transition, terrorists are generally not taken into consideration as active participants by researchers and practitioners. In some cases, the terrorists turn into political actors during the reconciliation process and their past is not an issue anymore, as it was the case with the ANC in South Africa. This book examines the notion of reconciliation with terrorists from a theoretical and empirical perspective. The notion of engagement and reconciliation with terrorist groups is generally seen as problematic, if not impossible. This is somewhat surprising, given that the idea of societal reconciliation has become a common response to state terror-although not usually in situations of conflict with sub-state terrorist actors. Similar to state terror, sub-state terrorism is a sign of a deep societal rift which reconciliation measures may help to overcome. The text investigates the reconciliatory process further, raising the central questions: (a) what constitutes "reconciliation" as a process and an outcome; and (b) how can reconciliation be facilitated in a situation of social conflict. This book will be of much interest to students of terrorism studies, transitional justice, conflict resolution, peace and conflict studies and IR in general."--

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Tema Frank

Why people matter more than ever in the digital era and how businesses must transform themselves to improve customer experience using the 3P Profit Formula of Promise + People + Process = Profit.

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Joël Glenn Brenner

Forrest Mars and Milton Hershey built business empires out of chocolate. In this history of the candy business, over eight years in the making, former Washington Post reporter Joel Glenn Brenner tells a unique story that is like chocolate itself, a rich blend of many compelling ingredients - in this case, biography and cultural history, investigative reporting and literary journalism. Along the way, Brenner takes us inside a world as mysterious as Willy Wonka's Chocolate Factory where industrial spies jockey for inside information as paranoid executives fight an all-out war for America's sweet tooth. Forrest Mars, often called "the Howard Hughes of candy," was one of the most successful (and private) entrepreneurs in America, a brilliant autocrat who built a unique $20-billion-a-year empire. Milton Hershey was a dreamer who wanted to create not just a company but an industrial paradise, and after making an immense fortune, he promptly gave it all away. To this day, the Hershey company is controlled by a charitable trust and its profits fund the wealthiest orphanage in the world.