Quality-oriented design of business processes

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J.M. Juran

"Building on the experiences of scores of companies and hundreds of managers, J. M. Juran, the world-renowned quality pioneer, presents a new, exhaustively comprehensive approach to planning, setting, and reaching quality goals. Employing three case examples which encompass the three major sectors of the economy--service, manufacturing, and support--he offers a practical plan for companies to achieve strategic, market-driven goals by following a structural approach to planning quality." "Quality, according to Juran, has become a prerequisite for business success. He cites the loss of market share, failure of products, and waste as results of poor quality planning. Juran provides a set of universal steps which can be used in the basic managerial process to establish quality goals, identify customers, determine customer needs, provide measurement, and develop process features and controls to improve business tactics." "The author gives new emphasis to setting quality goals, planning in "multifunctional" processes, establishing data bases for quality planning, motivating managers and the work force, and introducing quality planning into organizations."--BOOK JACKET.

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Howard S. Gitlow, David M. Levine, Edward Popovich

Most Six Sigma books are targeted at manufacturers, and don't reflect the unique implementation challenges service companies face. This book fills the gap. Using its practical, start-to-finish guidance, service company teams can utilize Six Sigma to drive powerful bottom-line benefits. The authors systematically introduce the management foundation required to implement Six Sigma successfully. Readers will discover how to lead teams to achieve results in shorter time frames, and present projects to executives concisely and effectively. This book thoroughly covers every stage of the DMADV Design for Six Sigma® Management improvement model: Define, Measure, Analyze, Design, and Verify/Validate. Outputs from Minitab, JMP, and SigmaFlow are illustrated and provided on CD-ROM and through downloadable date sets and templates.*The CD-ROM is not included with the digital version of this book.

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Nallan C. Suresh, John M. Kay

Group Technology and Cellular Manufacturing (GT/CM) have been widely-researched areas in the past 15 years and much progress has been made in all branches of GT/CM. Resulting from this research activity has been a proliferation of techniques for part-machine grouping, engineering data bases, expert system-based design methods for identifying part families, new analytical and simulation tools for evaluating performance of cells, new types of cell incorporating robotics and flexible automation, team-based approaches for organizing the work force and much more; however, the field lacks a careful compilation of this research and its outcomes. The editors of this book have commissioned leading researchers and implementers to prepare specific treatments of topics for their special areas of expertise in this broad-based philosophy of manufacturing. The editors have sought to be global both in coverage of topic matters and contributors. Group Technology and Cellular Manufacturing addresses the needs and interests of three groups of individuals in the manufacturing field: academic researchers, industry practitioners, and students. (1) The book provides an up-to-date perspective, incorporating the advances made in GT/CM during the past 15 years. As a natural extension to this research, it synthesizes the latest industry practices and outcomes to guide research to greater real-world relevance. (2) The book makes clear the foundations of GT/CM from the core elements of new developments which are aimed at reducing developmental and manufacturing lead times, costs, and at improving business quality and performance. (3) Finally, the book can be used as a textbook for graduate students in engineering and management for studying the field of Group Technology and Cellular Manufacturing.

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Dale H. Besterfield

Practical and state-of-the-art in approach, Quality Control, Eighth Edition provides fundamental–yet comprehensive–coverage of quality control concepts. Sufficient theory is presented to ensure that readers gain a sound understanding of the basic principles of quality control. The substantial use of probability and statistical techniques is reduced to simple mathematics or is developed in the form of tables and charts. Professional organizations and industrial corporations have found the book an excellent training manual for instruction of manufacturing, quality, inspection, marketing, purchasing, and product design personnel.