After civil rights

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Mark H. Moore

A seminal figure in the field of public management, Mark Moore presents his summation of fifteen years of research, observation, and teaching about what public sector executives should do to improve the performance of public enterprises. Useful for both practicing public executives and those who teach them, this book explicates some of the richest of several hundred cases used at Harvard's Kennedy School and illuminates their broader lessons for government managers. Moore addresses four questions that have long bedeviled public administration: What should citizens and their representatives expect and demand from public executives? What sources can public managers consult to learn what is valuable for them to produce? How should public managers cope with inconsistent and fickle political mandates? How can public managers find room to innovate?

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Robert Maranto

"While many primers have appeared to help new political appointees adjust to life inside the Beltway, Beyond a Government of Strangers is the first book to focus on the men and women who stick around - the career executives and their own roles in the executive branch. Robert Maranto provides advice on how career leaders can improve tenuous relationships and overcome conflicts with political appointees, especially during presidential transitions. He offers a rare insider's perspective, with first-person accounts and quotations taken from interviews with scores of career executives. Included in the book are helpful strategies and invaluable details, such as "Ten Tips on Managing Your Political Boss" and examples of how careerists at different federal agencies handle the orientation of new appointees."--Jacket.

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S.K. Das

This monograph identifies a range of initiatives for reforming the civil services in India from a comparative perspective. The reform experiences of countries like the UK, Sweden, and New Zealand are analysed and modulated to suit India's requirements.

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Charles Chase

Praise for Demand-Driven Forecasting A Structured Approach to Forecasting "There are authors of advanced forecasting books who take an academic approach to explaining forecast modeling that focuses on the construction of arcane algorithms and mathematical proof that are not very useful for forecasting practitioners. Then, there are other authors who take a general approach to explaining demand planning, but gloss over technical content required of modern forecasters. Neither of these approaches is well-suited for helping business forecasters critically identify the best demand data sources, effectively apply appropriate statistical forecasting methods, and properly design efficient demand planning processes. In Demand-Driven Forecasting, Chase fills this void in the literature and provides the reader with concise explanations for advanced statistical methods and credible business advice for improving ways to predict demand for products and services. Whether you are an experienced professional forecasting manager, or a novice forecast analyst, you will find this book a valuable resource for your professional development." --Daniel Kiely, Senior Manager, Epidemiology, Forecasting & Analytics, Celgene Corporation "Charlie Chase has given forecasters a clear, responsible approach for ending the timeless tug of war between the need for 'forecast rigor' and the call for greater inclusion of 'client judgment.' By advancing the use of 'domain knowledge' and hypothesis testing to enrich base-case forecasts, he has empowered professional forecasters to step up and impact their companies' business results favorably and profoundly, all the while enhancing the organizational stature of forecasters broadly." --Bob Woodard, Vice President, Global Consumer and Customer Insights, Campbell Soup Company