Beyond a government of strangers

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Mark H. Moore

A seminal figure in the field of public management, Mark Moore presents his summation of fifteen years of research, observation, and teaching about what public sector executives should do to improve the performance of public enterprises. Useful for both practicing public executives and those who teach them, this book explicates some of the richest of several hundred cases used at Harvard's Kennedy School and illuminates their broader lessons for government managers. Moore addresses four questions that have long bedeviled public administration: What should citizens and their representatives expect and demand from public executives? What sources can public managers consult to learn what is valuable for them to produce? How should public managers cope with inconsistent and fickle political mandates? How can public managers find room to innovate?

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Bob Hancox, Russell Hunter & Kristann Boudreau

"Could the secret to heightened engagement and increasing bottom line results begin with the quality of your conversations as a leader? This practical book is for busy managers who are looking for more effective ways to get work done through their team members. It's for managers who want to improve their direct reports' performance and ability to generate business results. It's for managers who want to help their people become engaged, focused and productive. It's for managers who realize that they spend most of their day communicating and want to create conversations that have a bigger impact."--Publisher description.

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R. Wayne Mondy, Robert M. Noe, Shane R. Premeaux

"Human Resource Management addresses the study of HR in a realistic, practical, and stimulating manner. Examples of how HR management is practiced in the real world and the relationship between various HR topics are interwoven throughout the text, giving students a thorough introduction to the field based on sound theoretical concepts and practice. The Fourteenth Edition reveals HR's strategic importance to management and the overall health of an organization. The text also addresses the ongoing shrinkage of internal HR departments as many companies shift towards HR outsourcing, HR shared service centers, and professional employer organizations. Students should walk away with an appreciation for how the HR profession continues to shed its administrative image and while focusing on mission-oriented activities"--Publisher's website.

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S.K. Das

This monograph identifies a range of initiatives for reforming the civil services in India from a comparative perspective. The reform experiences of countries like the UK, Sweden, and New Zealand are analysed and modulated to suit India's requirements.