Institution building and leadership in Africa

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Carol A. Ptak and Eli Schragenheim

"This book describes ERP, a system for effectively planning and managing all the resources of an enterprise, from the perspective of the business manager. It furnishes a step-by-step roadmap with many real-life examples for successful selection, implementation, and utilization of Enterprise Resource Planning for improved overall competitiveness. Once the reader gains an understanding of the concepts of ERP, he or she can then practice their implementation in "virtual reality" with the accompanying disk that contains a computerized simulation."--BOOK JACKET.

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Pat Croskerry ... [et al

With the increased emphasis on reducing medical errors in an emergency setting, this book will focus on patient safety within the emergency department--where preventable medical errors often occur. The book will provide both an overview of patient safety within health care--the 'culture of safety,' importance of teamwork, organizational change--and specific guidelines on issues such as medication safety, procedural complications, and clinician fatigue, to ensure quality care in the ED. Special sections discuss ED design, medication safety, and awareness of the 'culture of safety.'

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Craig Sams and Jo Fairley

Green and Black's is undoubtedly one of the best-known brands in retail, and is one of the very few to be fêted both for its quality and for its ethical credentials. No other brand has done more to convince the world that Fairtrade and organic methods of production are not only desirable alternatives to the norm, they're also extremely practical and viable. Green and Black's was launched in 1991 by an ex-hippy organic wholefood pioneer, Craig Sams, and his journalist wife, Jo Fairley, with virtually no cash. From those tentative beginnings, it has grown into an internationally renowned $100 million brand.

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Helen N. Rothberg and G. Scott Erickson

"In this book, Helen Rothberg and Scott Erickson demonstrate how corporations can combine their competitive intelligence gathering with their internal knowledge management gathering into one dynamic system. Using actual cases from the corporate world, the authors show how the strategic use of this combined system generates measurable competitive advantage. Topics covered include how to develop your strategy for sharing and gathering knowledge across the value chain and global electronic networks, and just as importantly how to protect your knowledge once you obtain it."--BOOK JACKET.