Tug of war

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Bob Hancox, Russell Hunter & Kristann Boudreau

"Could the secret to heightened engagement and increasing bottom line results begin with the quality of your conversations as a leader? This practical book is for busy managers who are looking for more effective ways to get work done through their team members. It's for managers who want to improve their direct reports' performance and ability to generate business results. It's for managers who want to help their people become engaged, focused and productive. It's for managers who realize that they spend most of their day communicating and want to create conversations that have a bigger impact."--Publisher description.

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Edgar Papke

""When leaders fail to confront conflict, they become the 'biggest elephant' in the room." In a survey of more than 4,000 CEOs, executives, and managers, more than 90 percent admitted they were uncomfortable confronting or engaging in conflict. Yet leaders must realize that every conflict presents an opportunity to reach higher levels of performance. In The Elephant in the Boardroom, award-winning leadership psychologist Edgar Papke explores the unique and challenging relationship that leaders have with conflict, and offers the know-how needed to use conflict as the engine of innovation and creativity. As a result, you will learn how to act courageously and be better equipped to lead and win in today's complex and turbulent world. The Elephant in the Boardroom will help you: Better understand the unique relationship leaders have with conflict. Gain the self-knowledge required to confront conflict and attain higher levels of leadership performance. Learn how to foster cultures of openness and higher accountability. Identify the sources of dysfunctional conflict to create constructive change effectively. Learn to use a proven, seven-step model for effectively managing and leveraging conflict. Are you ready to confront the "big elephant in the room," and manage the elephants living and thriving in your organization?"--

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Todd Moss

Stymied by infighting and turf battles after being appointed director of the new State Department Crisis Reaction Unit, Judd Ryker attempts to prove himself during a coup in Mali that becomes a violent maelstrom of dominating personalities and shifting loyalties.

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Herta A. Murphy, Herbert W. Hildebrandt

This text now includes a prologue on the high-technology office of today and tomorrow, including international and intercultural examples. Over 400 business examples show how and how not to express ideas, and there are over 300 end-of-chapter exercises and problems, including detailed cases. There is a greatly enlarged chapter on global communications to show how international and intercultural communications affect business, and new boxed examples of written communication throughout the text. Coverage of new technology, employment-related communication topics, business reports, and oral communications has also been expanded.